Reagan National, Aviation Circle, Arlington, VA, USA
This position is responsible for managing multiple operations to deliver Superior Guest Service by performing the following duties: manages the day-to-day operations of the unit’s performance, cost, revenue, labor and inventory control, quality of products and services. Also, the position is responsible for managing employee relations, coaching and counselling, training and development. Manages quality of product to ensure compliance with company, franchise, brand/concept, and regulatory agency requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the day-to-day operations of the unit’s performance, cost, revenue, labor and inventory control, quality of products and services.
Supervises the activities of Assistant Managers and associates by assigning duties and ensuring that the unit is opened and staffed appropriately.
Manages and reviews unit’s P & L statements to ensure budgetary targets are achieved. Reviews other required reports and operating data. Provides analysis to management as needed.
Manages all quality control records, including quality assurance and loss prevention policies and procedures and cleaning programs.
Ensures compliance with company and brand/concept, and/or franchise standards of operating procedures, as well as applicable regulatory agencies.
Manages recruitment, selection, promotion and other associate status changes.
Maintains effective communication and positive associate relations by ensuring all duties are performed in a timely and professional manner to include: performance reviews, progressive discipline, resolving employee relations, and managing incentive programs.
Responsible for the proper training and development of staff and supports associates to ensure delivery of superior guest service.
Operates unit in compliance with airport requirements and maintains awareness of volume and activities.
Works with maintenance staff to inspect, maintain, and replace equipment and fixtures when necessary.
Follows and monitors safe food handling, proper hygiene practices and workplace safety standards for operating a unit.
Performs all other responsibilities as directed by the business.
Practices proper safety techniques in accordance with company and departmental policies and procedures
Adheres to applicable regulatory requirements, organizational policies and procedures, and departmental guidelines.
Ensures that employee/customer injuries or accidents and other safety issues are reported timely.
The qualification listed new are representative of those required to successfully perform the essential duties and responsibilities of this position.
Education and Experience:
Bachelor’s degree in hospitality management, business, or similar program; or graduation from a recognized culinary institute; or 5-7 years of related experience with quick service and/or casual dining restaurant management environment; or an equivalent of education and experience.
Knowledge, Skills and Abilities:
Knowledge of a food/beverage-based business model.
Financial acumen and ability to analyze P&L and sales reports and take appropriate action.
Advanced verbal and written communication skills; ability to effectively communicate with employees, customers, vendors and/or others as required.
Concessions International, LLC (CI), a dynamic food and beverage operator, is a family and minority-owned company with operations in Atlanta, Dallas, Denver, Miami, Seattle, St. Thomas and Washington, DC.
We are a professional, results-driven, innovative food and beverage operator that provides the right mix of experience, skills, products, brands, people and service. By mixing the right ingredients, we create an airport food and beverage service environment that takes care of the traveling guest and maximizes revenues at our airport locations.