Sales Associate - Dunkin’ Donuts - Reagan National Airport
$14.75 - $15.50 hourly
Ronald Reagan Washington National Airport (DCA), Smith Boulevard, Arlington, VA, USA
Responsibility over: Assigned store with the primary focus on the customer’s need in purchasing a product
Work closely with: Stock and Supervisory personnel
Involved with: Being a champion of customer service, retailing high quality products, handling cash drawer funds, and maintaining clean and orderly stores.
The SA will perform exceptional customer service skills by following The Grove’s signature customer service program, S.A.M.P.L.E.S.
They will be comfortable communicating to individuals of all age, race and ethnic backgrounds.
They must be helpful, enthusiastic, and concerned with providing excellent service for the well being of the customer and the company.
The SA will be fully accountable for the retail operations of the store they are assigned. First and foremost, this individual must be able to communicate in English, spoken and read.
They will be required to operate a touch screen cash register and properly handle all cash funds related to it register. They must also be able to read a scale for the products to be sold and inventoried by weight. They will perform all cash register procedures as stated in The Grove’s POS Guide, including clock in/clock out procedures.
The SA will be trained in the product knowledge of all concepts sold in the store. They will be expected to perform all duties relative to each store’s operation. This will include proper product rotation procedures, FIFO – first in first out. They must abide by The Grove’s Employee Handbook as well as the requirements held by the city/county health department. They are also held to the adherence of the Federal ID badging and security checkpoint policies that are strictly enforced at the airport.
The SA must maintain a clean and neat appearance while wearing the complete Grove uniform and practice good hygiene at all times.
The SA must be self-motivated and goal-oriented with an ambition to please others. The SA is a team player who respects and supports co-workers. They will participate in company promotions and contests.
The SA must be committed to the weekly schedule that is posted. They may be asked to perform the duties normally assigned to the Stock/Food Prep Person on an as needed basis.
The SA may be required to perform tasks that are not specifically listed in this job description.
This job description may change with the changing business environment