The Sales Associate is responsible for customer satisfaction as per the company Mission Statement this includes customer service, generating sales, store housekeeping, merchandising, signing, pricing, cash register operations (POS), adherence to Custom Regulations, loss prevention and all Company Policy/Procedure standards. The Sales Associate is held to the Fair and Accurate Transaction Act (FACT) for the protection of customer and other person information regarding receipts for debit and credit cards.
Ensure each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging all customers, maintaining excellent standards, and handling inquires/service in a professional manner with all components of excellent customer service
Maintain an awareness of product knowledge information, merchandising promotions, and advertising features for the department assigned.
Assist customers by identifying and fulfilling needs and wants while creating up-sales and add-on purchases
Participate in meeting store incentive programs as defined by DFA procedures.
Accurately and efficiently complete all sales transactions and maintain proper cash, media balances at POS registers including following laws and regulations of credit card confidentiality when assigned cashier duties
Assist in processing and replenishing merchandise; participate in inventory and monitoring floor stock
Assist in floor moves, merchandising, display maintenance and store housekeeping